Kick Start 2020 with Value-Added Services
5 services to grow revenue and build customer loyalty
Here we are again at the start of a new year, a new decade, facing new challenges driven by customer demands.
Businesses have come to accept that buyers today demand instant access to product data, a highly personalized buying experience, immediate price quotations, extra add-on services, and an overly satisfying customer experience. While many distributors have been responding to these buyer demands with new products, programs, and value-added services to match the competition, they've done less to truly differentiate their operations.
Attracting new business, retaining loyal customers, and expanding profit margins also requires the proper technologies to implement new revenue streams like value-added services that can surpass the limits of simply relying on convenience and low price points offered by the likes of Amazon or Grainger.
In this paper, we examine five key services that can add to your bottom line and—when combined with a cloud ERP solution—can provide your distribution business with the advantage needed to compete in the digital age.