 What does online employee training have to do with employee retention?
More than you think. Here’s the problem: employee turnover has consistently been an issue for the cleaning industry and it still is today.
How do you build a team that’s interested in your company and won’t leave you in the lurch because they can make an extra ten cents per hour from your competitor? Many studies have shown that offering ongoing employee training and education has a direct correlation to employee retention and, ultimately, increased revenue.
Why Online Training?
Convenience: Online training can be accessed anywhere, anytime, and on any device, making it easier than ever for your employees to access training. If they can't remember how to do a particular task, a quick peek at a training video can refresh their memory. And gathering the team together at the start of their shift to watch a short video is a convenient way to provide ongoing training.
Engagement: Online training can get them engaged from the start and it works for both individuals and groups. Supervisors can lead the group, facilitating a discussion on what they’ve learned.
And if you are grooming your supervisors and managers to become better leaders, you can assign a series of videos in preparation for higher level training meetings.
Is it Worth the Investment?
It sounds great but is it worth the money? When employees are well trained they’re more engaged and more productive, which leads to increased revenue. Here are stats that back this up:
- 42% of companies that use eLearning say that the training led to increased revenue, according to Ambient Insight, Worldwide Mobile Learning.
- Companies that utilize eLearning technology achieve an 18% boost in their employee engagement, says Molly Fletcher Co.
Training vs. Development
While you might believe these terms are synonymous, that’s not quite true. There is a difference.
Training is a short-term activity that helps employees perform the main functions of their job. For example, you train your cleaning technicians in the proper way to clean restrooms, empty trash and vacuum floors.
Development, on the other hand, is a more long-term prospect, and it helps you and your workers achieve future-oriented goals. It’s a way to develop strong employees into supervisors and managers. Not only will you be teaching new skills, but you'll help them to think more strategically and consider the big picture.
When you own a business, not only are you responsible for leading your team by example, but you must invest in training and development. Begin by developing your managers and supervisors so they can help you lead the team to success.
Leading a Fully Developed Team
Many cleaning business owners have the mindset that the time they’re putting into training is wasted—the person won't be around long enough to make a difference. This mindset starts a cycle of high turnover that has become the trademark of the cleaning industry.
It's important to look at your company in a different light. Don't think of it as "just a cleaning company," but think of it as a training company, where your primary job is to groom and develop talented people.
Creating your own pipeline of supervisors and managers will not just differentiate your business, it will help you outshine your competition, too. Make a name for your company as the place that takes the time to engage your employees with training beyond anything they've experienced before. When your employees eventually leave, you can feel better about the fact that you helped to develop them into a productive member of the workforce, and maybe even a strong leader allowing them to pursue their purpose in life. For some employees, it may mean staying with you and helping to grow your cleaning company. For others, it might result in moving on to a new opportunity. Regardless of the outcome, your new mission becomes positively affecting other peoples’ lives.
How You Can Get Affordable, Online Training
The Janitorial Store has an award winning LMS training and development site to offer cleaning business owners top of the line training from professional training providers on topics ranging from Janitorial and Safety training, HR compliance, leadership and management, business skills, customer service and sales, and even software training.
We have developed a new Premium Membership subscription that includes access to all the training and resources The Janitorial Store has to offer cleaning business owners – PLUS – access to the entire library at Clean Smart University.
With access to over 8,000 professional training videos, you certainly can’t go wrong by joining The Janitorial Store’s Premium Subscription!
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