How A Growing Contract Cleaner Can Maintain A Personal Touch

I recently heard a familiar story from a jan/san distributor. He was telling me about a medium-sized building service contractor he had been supplying since the BSC started its business. He had noticed purchases from this contractor had dropped off in the past few months and was concerned.

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The supervisor who normally takes care of ordering supplies for this BSC came in recently to leave a scrubber for repair. The distributor manager mentioned the slow down in orders and asked if everything was OK with the distributor’s service, pricing, etc. Over coffee, the supervisor brought the manager up to date with events at the company.

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