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New Distribution Software Opens Up B2C Jan/San Market
As big-box stores and online retailers add more and more cleaning products into their offerings, the market pressure for jan/san distributors gets tighter and tighter. Distributors are investing in and improving their businesses to compete with the likes of Staples, AmazonSupply and other “Goliaths” for business-to-business (B2B) customers. In addition, some distributors are deciding to compete with these same retailers and e-tailers in the business-to-consumer (B2C) online market and sell to consumer clients as a way to increase market share and profits.

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Distributors are not venturing into this uncharted territory on a wing and prayer; rather they are investing in the latest Web and customer relationship technology. This allows them to tap individual prospective clients and secure sales of office and cleaning supplies, according to several distributors. For example, distributors can capture sales of paper plates, plastic cutlery and cups, napkins, and towels for large events or small office facilities.
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